VPSI is well versed in IT service delivery at the Enterprise and smaller levels. Utilizing a formalized approach based on industry best practices, and DoD instructions, VPSI’s IT service delivery methodology ensures critical IT services meet required availability, reliability, and security metrics for the customer’s operation.
We leverage CMMI and ISO based industry best practices to define the goals of incident, problem, change, and service management for the restoration of normal service as quickly as possible, while minimizing any adverse impact on business operations.
Our ITIL based ITSM service delivery model serves as the overarching framework for service delivery, performance monitoring, quality assurance, and progress reporting to client stakeholders.
Our process driven approach to Operations and Sustainment (and its associated activities), ensures effective day-to-day sustainment and support of IT services post engineering and deployment.